一周后,这个(gè )顾客收到了福兰克的亲笔回信,信中(zhōng )有真诚的道歉,还附了一张确保他能在任何裴顿店铺(pù )免费领(lǐng )取(qǔ )一只鸡的证明,还礼(lǐ )貌地(dì )请求(qiú )他回答(dá )几道问(wèn )题:“您是在哪(nǎ )里购买裴顿鸡的?何时(shí )购买的?鸡肉有何问题?您(nín )认(rèn )为是由什(shí )么原因导(dǎo )致的?当您退货时,商店的销(xiāo )售人(rén )员具体说了些什(shí )么?”
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