“最近,你们店里经常被顾客投诉,昨天我在电话(huà )里批(pī )评了李婷婷,”严总不紧不慢地说,“可小(xiǎo )李(lǐ )承认错(cuò )误的态度不好,她告诉(sù )我,你们店(diàn )里大部(bù )分员(yuán )工(gōng )是好的,只(zhī )有你服务态(tài )度(dù )恶劣,所以我今(jīn )天才专(zhuān )门过来考查一下(xià ),如果(guǒ )真像小李说的那样,我还准备开除你呢!不过,通(tōng )过实际考查,我发现(xiàn ),情况跟(gēn )小李说的正好相反。”
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